Warranty Policy

Azzuno Welding Equipment Warranty Policy

1. Warranty Period

Standard Warranty: Azzuno welding equipment comes with a 2-year standard warranty from the date of purchase.

Extended Warranty: Customers can choose to purchase an extended warranty of 1, 2, or 3 years. The extended warranty becomes effective after the standard warranty period ends, providing additional coverage for covered repair costs during the extended period.

2. Warranty Coverage

During the warranty period, if the equipment experiences a failure due to material or craftsmanship defects, Azzuno will provide free repair or replacement of defective parts.

Warranty service covers major components of the welding machine, such as the electrical system and welding control modules, but does not cover damage caused by human error, misuse, or natural disasters.

3. Exclusions From Warranty

  • Failures caused by improper operation or failure to follow the product manual.
  • External damage, including but not limited to drops, impacts, or exposure to water.
  • Equipment purchased through unauthorized channels.
  • Replacement of consumables (such as welding electrodes, welding rods, etc.) is not covered under warranty.
  • Repair services after the warranty period will incur charges.

4. Extended Warranty Service

If you would like to purchase this service, please contact us at support@azzunotools.com

to make a purchase.The extended warranty service applies to customers who have purchased an extended warranty. The extended warranty period starts immediately after the original warranty expires.

Customers can choose from 1, 2, or 3 years of extended warranty, which provides the same type of coverage as the standard warranty period, subject to the same exclusions.

5. Warranty Claim Process

  1. Contact Customer Service: If a customer experiences a malfunction, they should contact Azzuno customer service, providing purchase details, a description of the issue, and pictures of the equipment.
  2. Fault Confirmation: Azzuno customer service will confirm the fault. If it is determined to be covered by the warranty, the customer will be provided with repair or replacement services.
  3. Repair Arrangement: Depending on the situation, Azzuno may arrange for equipment return, part replacement, or full unit replacement.

Azzuno Welding Equipment Return Policy

1. Return Conditions

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored.

Items must be returned in the original condition and packaging (unworn/unused, with tags) along with a receipt or proof of purchase.

2. Non-Returnable Items

  • On sale items or gift cards are non-refundable.
  • Damage/Loss caused by customers is non-refundable.
  • Unauthorized returns will not be accepted.

3. Return Process

  1. Initiate a return: Please email us at support@azzunotools.com or contact customer service with pictures and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  2. Get official authorization: Please note that you must contact our customer service and receive our official authorization before returning any items. Do not send packages back to us on your own, as unauthorized returns cannot be accepted.
  3. Ship the item back: Once your return request is approved, you will need to ship the product to our cooperative warehouse at: 3363 Gun Club Rd, Nazareth, PA 18064, US. We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
  4. Inspection: When we receive your return/exchange, we will inspect the item in 3 business days and then provide a replacement (for exchange) or issue a refund.

4. Return Shipping Costs (Freight Responsibility)

If the return is due to our error or a product issue on our side (e.g., incorrect item sent, defective/quality issue), we will provide a full refund after we receive and inspect the item. In this case, you will not be charged return shipping.

If the return is due to the customer’s reason (e.g., ordered a wrong product/size, changed your mind, does not like/want the item), the customer is responsible for the return shipping cost. After we receive and confirm the item is in its original condition, we will issue a refund for the item cost (excluding the return shipping cost paid by the customer).

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 3 business days.

If you haven’t received the refund within 2–3 working days, please check your bank account again, then contact your bank or credit card company. It may take some time before a refund is officially posted. If you still have not received your refund, please contact us at support@azzunotools.com.

Other Important Notes

  • Shipping Damage: If the equipment is damaged during shipping, the customer must contact Azzuno customer service within 48 hours of receipt, providing damage photos and filing a claim with the shipping company.
  • Product Manual: Customers should carefully read the product manual before use to ensure proper installation and operation of the equipment.

These warranty and return policies are designed to ensure the best possible user experience. If you have any questions or concerns, feel free to contact our customer service at support@azzunotools.com any time.